CAN'T GET CONNECTED?
So you're having problems getting in, huh? Well, let's see what we can do to help you.

The first thing you have to have is a computer, the second is a modem and the third is an internet connection. Since you're here we'll just assume you've got those.

Now on to the weirder stuff.

You need to have a 32-bit winsock connection to the internet. If you can't see a bouncing fez on a white background below this paragraph, it's a good sign that you don't!

The best way to guarantee that you have this connection is by using the "Windows 95 dialer". On your Windows 95 computer, under "My Computer" is a folder called "Dial Up Networking." If this is the tool you use to connect to the internet we're on the right track. In fact this is such the right track that we'll need to get more info from you. Contact us by email at samgail@castleinfinity.com .

If you're not using the Windows 95 dialer...get with the program. Most ISPs have steps to connect to their services using the windows dialer. Check your internet service providers web site for more info.

ARE YOU ON A NETWORK?
If you're accessing Castle Infinity from a business location that has its own internal network connected to the internet, there is a good chance that you are behind a "firewall." A firewall is a tool to prevent unauthorized people from getting into your system. Many firewalls, however, prevent people from getting out and accessing certain parts of the internet. Castle Infinity is one of those things that cannot be accessed from behind most firewalls. In other words, you're out of luck. But don't give up yet. Install the Netcom software from your Castle Infinity CD-ROM and use your modem to connect to the internet.

INTERNET SERVICE PROVIDERS
Here's some specific problems you may have if you have one of these popular providers.

Are you using America Online?
Did you select the "AOL support" option during the Castle Infinity installation? See our special section for AOL users under Frequently Asked Questions.

How about Compuserve?
Are you running compuserve 3.0?

...or Mindspring?
Make sure you've installed the latest version of pipeline+ for Windows 95 or go to http://help.mindspring.com/modules/
w95/cfg/dun.htm for information on setting up the Windows 95 dialer.

...Interramp?
You've been bought by Mindspring and should have been contacted with information on migrating to their system.

...Sprynet?
You may not have a 32-bit connection. Go to http://www.sprynet.com/sos/net_
tools/internet/utilities/index.html to find out how to use to the win95 dialer with Sprynet.

To contact your internet service provider, check out our list of well-known providers to see if yours is listed.